Privacy Policy
Effective Date: December 2, 2025
Company Name: Mantis Tree Care
Location: Vero Beach, FL
Website: https://mantistreecare.com/
1. Introduction and Your Consent
Welcome to Mantis Tree Care (“Mantis,” “we,” “us,” or “our”). We are committed to protecting the personal information you share with us.
This Privacy Policy details the methods we use to collect, manage, and safeguard your personal data when you visit our website at https://mantistreecare.com/ or engage us for tree and land services in the Vero Beach area.
By accessing our website, submitting any form, calling us, or scheduling a service, you explicitly consent to the data practices outlined in this Policy. If you disagree with any terms within this document, please refrain from using our website or providing your personal information. This Privacy Policy operates in conjunction with our Terms of Service.
2. Types of Information We Gather
We collect data primarily to facilitate communication and perform our contracted services.
2.1 Information You Share Directly
When you request a free estimate, call our office, or use our contact form, we collect data you volunteer, including:
Your Full Name
Contact details (Phone number and Email address)
The property address where the service is needed
Specific details regarding your arboricultural project (e.g., “palm trimming,” “emergency removal,” “stump grinding”)
This information is used strictly for the purpose of communicating with you, scheduling, and executing the requested tree work.
2.2 Information Collected Automatically
Our website employs standard digital analysis tools, primarily Google Analytics (GA4) and Google Search Console, to understand user behavior and optimize our online presence. This automatically collected data includes:
Usage details (pages viewed, time spent on the site)
Technical information (type of device, browser used, operating system)
The website that referred you to us
Non-identifiable statistical data (basic location or demographic trends)
Important Note: We do not utilize any third-party advertising pixels, retargeting tools, or marketing trackers (like those from Facebook or Google Ads) to monitor you after you leave our site.
2.3 Non-Collection of Sensitive Data
We do not intentionally seek or store sensitive personal information, which includes financial details, health records, government identification numbers, or any data related to children under the age of 13.
3. How We Utilize the Collected Data
The information we gather is used exclusively for the operational needs of our family-owned business:
Service Fulfillment: To respond accurately to your quote requests and service inquiries.
Logistics: To efficiently schedule appointments, consultation visits, and on-site tree work.
Customer Care: To send updates, confirmations, and follow-up communication specifically related to your project.
Business Improvement: To analyze website usage patterns and enhance the performance and usability of our online platform.
Record Keeping: To maintain accurate, auditable records of service history and client relationships.
We absolutely do not sell, rent, lease, or otherwise distribute your personal data to any external parties for marketing, advertising, or commercial solicitation purposes.
4. How Information May Be Shared
Your information is only shared in the following tightly controlled scenarios:
4.1 Necessary Operational Providers
We use trusted, necessary third-party services that process data on our behalf to operate the business. These include:
Our website hosting and security provider.
Our email communication platform.
Google Analytics and Search Console for performance monitoring.
These service providers are prohibited from using your data for any purpose other than facilitating the services we directly provide to you.
4.2 Legal Obligations
We reserve the right to disclose your information if legally required to do so by a court order, law, or governmental request, or if we believe it is necessary to protect our company’s rights, property, or safety.
5. Data Protection and Security
We implement a combination of physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Our measures include: secure server hosting, limited employee access to internal systems, and encrypted data transfer via HTTPS protocols on our website. However, due to the inherent risks of transmitting data over the internet, we cannot offer a 100% guarantee of absolute security.
6. Use of Cookies and Tracking
Our website uses standard tracking technologies, referred to as “cookies,” which are small files stored on your device. We use them for:
Functional Cookies: To ensure the website operates correctly.
Analytical Cookies: To measure and understand how our website is used (via GA4).
We do not use tracking or retargeting cookies for advertising purposes. You maintain the ability to control or disable cookies through your individual browser settings.
7. Your Rights Regarding Your Data
You have the right to make specific requests concerning the personal information we hold about you:
Access: Request a readable copy of the personal information we have on file for you.
Correction: Ask us to correct or update any inaccurate or incomplete details.
Deletion: Request that we delete your personal information (subject to any necessary legal or tax retention requirements).
To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within a commercially reasonable timeframe.
8. Data Retention Policy
We keep your personal information for as long as it is necessary to maintain an accurate record of our business operations. This includes retaining data to:
Document and support the service history for your property.
Comply with mandatory legal, tax, or insurance record-keeping requirements.
Due to the nature of our business requiring long-term service history, we do not automatically purge customer information. If you submit a deletion request, we will comply with applicable Florida laws and regulations.
9. Third-Party Links
Our website may contain links to external sites or platforms (like our social media pages) that are not operated by us. We are not responsible for the content, security, or privacy practices of these third-party websites. We encourage all users to review the respective privacy policies of any external site they visit.
10. Children’s Online Privacy
Our services and website are intended solely for individuals who are 18 years of age or older. We do not knowingly or intentionally collect personal information from minors under the age of 13. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take necessary steps to remove it.
11. Policy Changes
This Privacy Policy may be updated or revised occasionally to reflect changes in our business practices or legal requirements. When we make changes, the Effective Date at the top of this document will be revised. We encourage you to review this Policy periodically. By continuing to use our website or services after any updates, you acknowledge and accept the revised terms.
12. Contacting Mantis Tree Care
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact the owners directly:
Mantis Tree Care
Vero Beach, FL
United States
Phone: 772-588-2846
For written inquiries, please utilize the contact form on our official website.
